At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. Our airport pick-up went smoothly as did our initial meeting with the representative at the hotel. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. When we arrived, we were excited to get to our hotel since we landed after 11 pm and were disappointed that our pre booked shuttle made us wait over thirty minutes. Dear guest, We booked our return trip before leaving for the hotel. Total scamArrived late at the Cancun Airport. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. Post transportation jobs for free; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona, USA. We scheduled a transportation for a flight out. Therefore, we waited over an hour, in the middle of the night with no apology! I contacted them through WhatsApp. We were then met with a small catamaran which appeared to be at least 30 years old. We had fun, learned a lot, bought some great things, ate some good food, and met some great people! Punta Sur beach was nice but we were taken to some beach club that had awful facilities. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. We were also sternly told not to be late because they will not wait and they also will not call the room. Mu. Nader. Flight changed to 6:50 on Thursday Jan 5. Included 20minutes of snorkeling. Interior was broken, transmission was broken. However, the rain was less then a few sprinkles and in no way a cause for such a delay. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. We sent them an email and still have not gotten a response. Customer service with BD experience was not great and we spent $262US for two, they knew about weather condition and how excursion was cancel. Transportation from Cancun Airport to Hotel Zone 20 Reviews. My trip was booked AND payed 2 times due to a failure of the system. For Dial-a-Ride policies, please click here. A nightmare of a company. This is the version of our website addressed to speakers of English in the United States. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. That is in stormy, windy, cold weather. (Enter less keywords for more results. We had to wait 2 hours in the bus before it left the airport. Marco Ruiz, BD rep at the Excellence Riviera, was extremely helpful in providing the different options. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. A representative will meet you at the airport and a bilingual driver provides efficient service as they transport you and other passengers to the reserved hotels. Dear guest, Groupon promo codes may not be used for this offer. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Suggestions may be selected). They said we missed it. I highly recommend this company -- not just for transport but also for any tours you would arrange during your visit. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. Call (520) 792-9222 to schedule your ride. They treat you like you are nobody. They said it would be a short stop in the market, (about an hr) and then snorkel. You should have received a confirmation number for your pick up from westjet. But we have to stand in line for ferry for 2 hours. I want to confirm a transfer booked through American Airlines. By subscribing, I agree to the Terms of Use and have read the Privacy Statement. When we walked further out we found their location. Keep in mind we did go down about 10 min early to ensure wed be on time. Drivers were polite and knowledgeable and proud of their company.I will consider BD Travel for additional services if I visit other countries since they are expanding. Shame on you Bd, what a bad organisation !!!! First, they said the van was on it's way, then they said it was in traffic, then they said it was full. Dear Guest: Not sure? Respectfully: I contacted them through WhatsApp. They had a "oh well, sorry" attitude and that was that. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . You and your family will travel comfortably and safely with Best Day. The drivers both to and from the airport were very nice and friendly. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. Worse company ever! We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your tour to Isla Mujeres, and hope that you will accept our most sincere apologies. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . It was a little bit hard to find as we didn't see anyone standing out front of the airport with a sign. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. -------- Download our app: bit.ly/3snkWpA Posts Videos Tagged This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. We had booked a private transfer through West Jet Vacations. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. For 47 U.S. There are videos and photos online of how bad this situation was. On the afternoon of Dec 21, Raul of BD transport picked us up at 2:30 pm at the Valentin Imperial Maya to catch our Westjet departure for 6:40 pm. customerservicecun@bestday.com, Flight changed to 6:50 on Thursday Jan 5. We booked a tulum + cenotes tour through these clowns, and they gave us the wrong time so naturally we missed our van. Shame on you Bd, what a bad organisation !!!! We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details 551kishab 2 BD Travel Their representatives were very rude . My trip was booked AND payed 2 times due to a failure of the system. BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. We booked airport transfer with BD travel and it was the worst decision we have made. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. They're very helpful. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Do you have an email to contact BD Experience Cancun? Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Incredible views of the ocean/beach front. He was polite, helpful, and well-spoken. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Listing for: Ascent Aviation Services. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Contact page of BD doesnt work, more than 10 emails sent. Dear Guest: Where bd experience really messed it up even more was our return bus trip. They said we missed it. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. The only they cared for was tips and selling beers. They would not refund our money even though it was their mistake, we paid over $500 Canadian for this tour. Please do not use them, they will ruin your trip!! But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Prebooked and paid for a luxury round trip airport transfer through bookinghello travel agency through the catalonia linked referral website. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. You can cancel this reservation up to 24 hours in advance for a full refund. There was a 5 gallon water jug for hand washing. If you use this company, be careful of the agents. We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. He said he would be there in 5 minutes. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Voucher valid only for date and time listed; may not be exchanged or redeemed for other dates. We were provided pictures of an almost new looking catamaran. Flag stop areas are indicated on the maps with a double line.Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver to indicate you would like a ride. how to we confirm our pickup. Later it turned out not to be pertinent. This vacation was a nightmare. Nor Gonzalez has been of no help either! Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. Canceled bus after confirmation without rectification. Our arrival was without issues. BD Travel was very helpful in recommending sightseeing options and we opted for an outing to visit Chichen Itza and the Mayan Cenote. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Service areas vary for seniors, persons with disabilities, or the general public. We decided not to let this ruin our trip and would handle it later. No reaction of BD. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. No reaction of BD. Sign in to get personalized notifications about your deals, cash back, special offers, and more. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. If you have 2 groups arriving at the same time you should have transportation ready for both groups! They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. So we waited and waited and waited in the hot muggy heat for 30 minutes. Yes Best Day Tours was the same as BD. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. DO NOT book together. They were prompt, courteous, and efficient. They are clearly in collusion with resort staff and the taxi drivers. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. First time purchase only, local category deals. Yes Best Day Tours was the same as BD. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. They left us alone with no option we ended up paying 200$ of taxi to Tulum. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. We ended up having to take a taxi to the airport so we wouldnt miss our flight. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. This is the version of our website addressed to speakers of English in United Kingdom. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Yes, that was the excuse for not doing the job that it will take more time!!! So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. All our drivers are bilingual, friendly and professional. Please do not use them, they will ruin your trip!! Sun Shuttle Dial-a-Ride provides door-to-door, paratransit service to persons with disabilities living outside the Tucson city limits or to City of Tucson residents needing to reach destinations outside the city limits. Customer Service Department It was an insane scene. 45-90 minutes. 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